FAQ's

How Do I Clean My Sneakers?

O2Toes casual sneakers are made of high-quality & good leather which is easy to clean. You can just simply use a damp cloth and rub gently with lukewarm water and mild soap on the corners of the shoe. You can easily dry our shoes at room temperature.

Can I Wear Your Sneakers During Summers Too?

Yes, of course, O2Toes sneakers are designed with good-quality mesh that allows air to circulate easily. This design also prevents sweat and foul smell from collecting in your shoes and makes them perfect for summer wear.

How To Choose Daily Use Sneakers For Men?

The first thing to consider while getting casual & everyday sneakers is the size and comfort of your feet. At O2Toes, we offer a different range of shoes which are prepared with breathable & super lightweight designs. The sole of the shoes is also designed with Phylon which gives you a better grip.

How Will I Know My Order Has Been Placed Successfully?

After you have placed your order and made it to the payment page, you will be directed to a confirmation page. You will receive a confirmation email along with all your order details. You will also receive tracking which can help you in tracking your order easily.

Is Cash on Delivery (COD) Available?

Yes, COD is available, and we ship nationwide.

How Long Will My Order Take to Arrive?

Orders typically take 5-7 working days to reach all metros and tier I cities. Please allow a little more time for certain pin codes.

How Will I Know If My Order Is Placed?

You will receive a confirmation of your order on your registered email ID and phone number. Additionally, we'll provide you with a tracking ID once your order is dispatched.

How Can I Place an Exchange Request?

Easily place an exchange request by visiting our Exchanges and Returns page: https://o2toes.com/pages/return-policy

Are There Additional Charges for Returns or Exchanges?

Incorrect orders are eligible for a free exchange or full refund. However, for correct orders, a reverse shipping fee of ₹200/- will apply for exchanges or will be deducted from the refund amount.

What If My Shipment Is Delayed?

If your order doesn't arrive within 7-10 working days, please contact us immediately: https://o2toes.com/pages/contact

How Can I Contact the Support Team?

Our support team is just a click away: https://o2toes.com/pages/contact

How Can I Cancel an Order?

Please request a cancellation within 12 hours of placing your order via our Contact Us https://o2toes.com/pages/contact

How Do I Return or Exchange a Product?

Initiate a return or exchange request on our Contact Us https://o2toes.com/pages/contact

What If I Receive a Damaged Product?

If you receive a damaged or defective product, simply apply for an exchange or return here https://o2toes.com/pages/return-policy

What If I Receive a Different Item from What I Ordered?

In rare cases of receiving the wrong product, please visit our Contact Us https://o2toes.com/pages/contact

When Will I Receive a Replacement?

The entire process of exchanges and refunds may take up to 7-10 working days. Please allow additional time for weekends, festivals, courier company strikes, national holidays, etc.

When Will I Receive My Refund?

Refunds will be initiated within 7-10 days after the QC team verifies the validity of your claims.

Within How Many Days Can I Return My Order?

Exchange or return requests must be made within 7 days of delivery.

How Do I Determine the Correct Size?

Refer to the SIZE CHART option on the product page for detailed sizing information.

My Payment Was Deducted, but the Order Wasn't Placed. What Should I Do?

If your payment was deducted but your order wasn't placed, please contact us. In most cases, the payment is automatically refunded within 2-3 business days.